How long will it take before I receive my package?
Bpost will do everything to be sure that your parcel will be delivered as soon as possible to your selected address. When you order before 16:00, your parcel will be provided to Bpost the same day.
What are the shipment costs?
The shipment costs will be visible when you select the country at the payment step of the order. We do our best to keep the shipment costs as low as possible.
How can I track my order?
You will find the track&trace link in your order confirmation. With this link, you are able to track the whereabouts of your parcel.
Didn’t you get any confirmation e-mail or the status of your parcel is unclear, please feel free to send an e-mail to [email protected] We’ll check your status ASAP and will do everything to provide you with clarity about your order.
My parcel did not arrive, what now?
Be sure the first thing you’ll do is to check the track&trace status. If you did not get any proper information then the best option is to send us an e-mail to [email protected]
My parcel was sent to the wrong address, what now?
You are the one that fills in the address data at the order procedure. All responsibilities are for you to make sure that the address is right.
If an order may be undelivered due to a wrong address or wrong personal data then we are not to be blamed. The costs for any returns will be passed to the customer.
What is the Bass Events policy for returns?
In the case you are not happy with the received product or the product does not reach the expectations it is possible to return your product to Bass Events. This must happen within 14 days (see Return Policy for more information).
You can change the product for something else or you can ask for a refund or shop credit.
I returned my order and asked for a refund but have not received a credit note?
No worries, this means that we still have not received your return.
The purchase price of the returned item(s) will be refunded within 14 days but not before we have received your return parcel or proof of your returned shipment.