How long will it take before I receive my package? 

GLS will do everything to be sure that your parcel will be delivered as soon as possible to your selected address. It usually takes 1 or 2 business days for your order to be shipped, unless otherwise stated in the product description.

What are the shipment costs? 

The shipment costs will be visible when you select the country at the payment step of the order. We do our best to keep the shipment costs as low as possible. 

How can I track my order? 

You will find the track&trace link in your order confirmation. With this link, you are able to track the whereabouts of your parcel.

Didn’t you get any confirmation e-mail or the status of your parcel is unclear, please feel free to send an e-mail to [email protected]. We’ll check your status ASAP and will do everything to provide you with clarity about your order.

My parcel did not arrive, what now? 

Be sure the first thing you’ll do is to check the track&trace status. If you did not get any proper information then the best option is to send us an e-mail to [email protected].

My parcel was sent to the wrong address, what now?

You are the one that fills in the address data at the order procedure. All responsibilities are for you to make sure that the address is right.

If an order may be undelivered due to a wrong address or wrong personal data then we are not to be blamed. The costs for any returns will be passed to the customer.

What if I want to return my order?

Returning items to Dirty Workz Shop on the following terms:

1. Customers have a cooling-off period of 14 calendar days, after receiving their package. The 14 day period works as follows: if you received a product on March 1^st, you have until midnight of March 15^th to cancel your purchase. Please note that the first day does not count for this period and that workings days and weekends are both included. Make sure to submit your return within this period. We offer a full refund for the amount paid for the ordered item(s) until 14 calendar days after you've received the goods. shipping costs are non-refundable.
2. During this period the consumer is entitled to review the items ordered on quality and performance. It is only possible to return the item(s) while maintaining the original state, undamaged, in original packaging and with attached labels and tags, with the added invoice of the items.
3. Please submit your request to return with an email to [email protected]. Make sure to attach your order number.
4. Costumers from selected countries (Belgium, the Netherlands, Germany, and France) will receive a return label sent by e-mail.

   If you are from outside these countries but still the EU, you can return your purchase on your own expenses to:

   Dirty Workz Shop, Lilsedijk 23, 2340 Beerse, Belgium

   1. Fill in this returnform and pick your reason of return per item.
   2. Place the items you want to return with the filled in return form into the box.. (You may use a smaller box or envelope.).
   3. Please stick the label onto the package, covering the old label.
   4. Bring your package to a drop-off point of your chosen carrier. Please make sure you keep the shipping receipt as a proof..

   It’s not possible to return your purchase directly from outside the EU to us! Double import taxes and high shipping costs make this impossible. Of course we will work with you on a proper solution if you’re not satisfied about the delivered goods. Please contact us.

5. Whenever a product does not meet the quality standards, or when a delivery is incomplete or faulty, return and re-delivery will be free for customers in Europe. Consumers outside of Europe will be given a solution in mutual consultation.
6. Dirty Workz will not be responsible for the costs of re-sending the desired article when this occurs when looking at a "normal" exchange.
7. Return transport is entirely at the risk of the customer.
8. The purchase price of the returned item(s) will be refunded within 14 days but not before we have received your return parcel or proof of your returned shipment.
9. All returns should be returned to: Dirty Workz Shop, Lilsedijk 23, 2340 Beerse, Belgium.

I returned my order and asked for a refund but have not received a credit note? 

No worries, this means that we still have not received your return. 

The purchase price of the returned item(s) will be refunded within 14 days but not before we have received your return parcel or proof of your returned shipment.