How long will it take before I receive my package? 

Bpost will do everything to be sure that your parcel will be delivered as soon as possible to your selected address. When you order before 16:00, your parcel will be provided to Bpost the same day. 

What are the shipment costs? 

The shipment costs will be visible when you select the country at the payment step of the order. We do our best to keep the shipment costs as low as possible. 

How can I track my order? 

You will find the track&trace link in your order confirmation. With this link, you are able to track the whereabouts of your parcel.

Didn’t you get any confirmation e-mail or the status of your parcel is unclear, please feel free to send an e-mail to [email protected]. We’ll check your status ASAP and will do everything to provide you with clarity about your order.

My parcel did not arrive, what now? 

Be sure the first thing you’ll do is to check the track&trace status. If you did not get any proper information then the best option is to send us an e-mail to [email protected].

My parcel was sent to the wrong address, what now?

You are the one that fills in the address data at the order procedure. All responsibilities are for you to make sure that the address is right.

If an order may be undelivered due to a wrong address or wrong personal data then we are not to be blamed. The costs for any returns will be passed to the customer.

What is the Bass Events policy for returns? 

In the case you are not happy with the received product or the product does not reach the expectations it is possible to return your product to Bass Events. This must happen within 14 days (see Return Policy for more information).

You can change the product for something else or you can ask for a refund or shop credit.

1. The best way to inform us about your dissatisfaction is to fill in the ticket that can be found at 'My Account' and then 'Tickets'. In this manner, we have direct access to all of your data and invoice number so we are able to help you immediately. Option 2 is to mail us at [email protected] with your question and needs. Be sure to add your invoice number and personal data for a smooth settlement. 
2. We stand ready to assist you in case you want to change the item to another color, design, or size. If we can help you with advice, we will help you in any way.
3. If you do not want to return the item(s) and you would like to have a refund or shop credit, please let us know.
4. Complaints about production errors or failures should be reported immediately after you received the goods. 
5. Returns must be the same as you received them. Articles must be unused and must have the original labels and packing.
6. Inside Belgium, Netherlands, Germany, and France we will not charge any extra costs for returns. You will get the return ticket to send your parcel back. The customer has to pay the shipping costs for a new consignment in case of return.  
7. Pay attention: a consolation fee will be charged for sending a return label to the consumer for returns outside these four countries.
8. Incorrect delivery or incomplete deliveries will Bass Events naturally assume the shipping costs to provide the correct delivery. Let us know if something is lacking in the order or a faulty product is delivered. Exception: The customer remains responsible at all times for the entry of his right person and address. Incorrect entry and related non-delivery and return shipment Bass Events will not be liable for the costs of re-shipment. In consultation with the customer, a fee will be agreed upon.

I returned my order and asked for a refund but have not received a credit note? 

No worries, this means that we still have not received your return. 

The purchase price of the returned item(s) will be refunded within 14 days but not before we have received your return parcel or proof of your returned shipment.