PRODUCT SOLD-OUT

If a product is sold-out, when will it be back on the webshop? 

A product variety may be temporarily sold-out. When the item is back in stock we will directly update the inventory on the webshop. If you have any special wishes or if you would like to be updated when there is a restock, please let us know by emailing: [email protected].

ORDERING

How do I place an order?

Choose your item, then choose the right size if needed and click on the cart. The product will be placed in your shopping cart. If your basket is filled with all your needs then you can click on the cart button on the top right side of the webshop. You can follow the payment steps to place your order. After the order is placed and paid you will receive the confirmation e-mail of the order and the payment. If you ordered on a working day before 16:00, your order will be collected and delivered at Bpost the same day.

If you got any problems during the ordering process do not hesitate to ask for help: [email protected] 

Which payment methods are available? 

The shop of Bass Events has different payment methods, it is possible to pay with Bank overschrijving, Paypal, Bancontact / Mister Cash, Visa, Mastercard, Sofort, and iDeal.

How can I control my payments? 

If you log in on the webshop, click 'My Account' and you will see all the orders including the unpaid ones.

Can I change my payment method?

Yes, you can. Login via 'My Account', click on 'Pay Now' behind the outstanding invoice, and follow the steps.

Questions about your order? 

Please submit your request via ‘My Account’ and then ‘Tickets’. The question we receive is then associated with your invoice number and data which will make it easier for us to help you out. It is also a possibility to express the desire for returns in an email to [email protected].